
Etiquette
There aren’t many formalities at The Spa – we’re all about casual relaxation. But there are a few guidelines, regulations and suggestions to ensure your time with us is as pleasurable as it can be.
Reservations
To avoid disappointment, we recommend booking ahead.
Operating hours
The Spa is open from 9am daily with extended hours Fridays.
Arrival
You will be advised of your time to arrive at The Spa. This will allow time for you to check in, relax and take full advantage of your reserved time in The Spa. Please understand that if you arrive late, your treatment will be completed as it was scheduled.
What to Wear
Our therapists are sensitive to your privacy and comfort. For ultimate comfort, we recommend wearing the disposable underwear provided or as little as possible. Swimwear must be worn when using the HydroMassage Pool. Outside the treatment suites, please wear the robe and slippers provided.
Cancellations
We understand that plans change, so if you need to cancel your reservation please contact us at least 24 hours prior to your appointment time. After that time, a 50% cancellation fee will be charged. No show appointments are charged at 100% of treatment fee.
Health Considerations
If you are pregnant or have a medical condition or feeling unwell please let us know when making your reservation as you may require clearance from your doctor.
Age Restrictions
Minimum age to access The Spa is 16 years of age or limited treatments are offered to accompanied minors over the age of 13 years. Please phone the Spa for further information.